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Sales
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Secure ordering and payment options: PayPal & Credit card. If you are younger than 18 years of age and wish to purchase from this website, please seek the permission of an adult/card holder/payment provider.
The Tomtees® are unique hand-carved wax figurines by Ray Mears forged in sterling silver.
The Tomtees® are NOT TOYS.
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Shipping Information
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All goods will be dispatched within 24 hours Monday to Saturday (excluding holidays), using a Royal Mail First Class service for all UK orders, and in some cases (for large orders), your parcel will require a signature upon receipt.
International orders will be shipped fully tracked
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Please be aware we cannot accept responsibility for delays caused by postal or third-party delivery services.
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Last posting date for Christmas 2024 is December 21st for all UK orders.
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International orders last posting date for Christmas 2024 is 1st December.
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UK Delivery Services
If you require your shipment via a next day delivery, please do get in touch and we will be more than happy to assist you.
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Complimentary UK delivery excludes the Scottish Highlands/Islands, The Channel Islands, Isle of Man and Northern Ireland, in this instance please contact us for a quotation.
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Return Policy
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We want you to be completely happy with your purchase, however, if you are not entirely satisfied and would like to exchange or receive a refund, please email us at: thetomtees@mail.com with your invoice number and a brief message detailing your requirements.
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The Tomtees® should be returned within 14 days of delivery. Please obtain proof of posting - detailing all postage information when you return your parcel. We cannot be held responsible for missing parcels. Refunds can take up to 14 days from receipt depending on your bank.
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Return Conditions
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All products must be returned in a re-saleable condition. This means that all returns must be in perfect condition, and come with their original packaging, which includes all labels, tags and polishing cloths, undamaged and unused. We will not accept damaged, altered or used goods.
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Please note that return postage costs are non-refundable. However this does not affect your statutory rights.
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We reserve the right to reduce the amount of monies refunded (up to the value of the contract price), where the value of the goods are diminished from your handling of the goods - which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
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We shall evaluate the condition of the product, by considering if your handling goes beyond that which might reasonably be allowed in a shop and for the general wear of the product.
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If the item you received is faulty or if you have received an incorrect item to which you ordered, please use the same returns method as described above. Please mark the return reason as faulty for faulty goods.
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Your statutory rights are not affected. Please refer to the full terms and conditions for the contract of your sale.
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Exchanges
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If you are not entirely satisfied with your goods, we will be happy to exchange, or provide you with a refund within 14 days of your purchase receipt.
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Privacy Policy
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The Tomtees®, can herewith be referred to as site/website, “we”, “us”, or “our”, take your privacy very seriously. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our code of practices with regards to the storage/handling of your personal information, please do contact us at: thetomtees@mail.com.
By visiting The Tomtees® website (hosted by Wix.com) and using our services, you trust us with your personal information, which again we take very seriously.
In the clearest possible manner, we seek to explain what information (information may also be referred to as data and vice versa), we collect from you, how we use that information and what rights you have pertaining to it.
We do hope you take the time to read through The Tomtees® privacy policy carefully, as it is important. If there are any terms and/or conditions in this privacy policy to which you do not agree with, please discontinue use of our website and all contents within, including but not limited to our services.
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The Tomtees® privacy policy applies to all information collected through our and/or any related marketing, sales, services or events.
Please read carefully this privacy policy as it will allow you to make informed decisions about sharing your personal data with us.
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In order to be compliant with relevant laws, we may update this privacy policy from time to time. An updated and revised version will be distributed as soon as new legislation becomes available.
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Should you have queries or suggestions regarding this policy, you may email us at: thetomtees@mail.com or by post to:
The Tomtees® PO Box 72, Etchingham, East Sussex, TN19 8YQ
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Type of Information/Data we collect
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Personal information you disclose to us such as (but not limited to), your name, address, contact information, passwords and security data, payment information and other similar contact data.
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When you register, we need to collect some of your data when you buy a product on our website in order to process your order. We require your name, address of billing and the address to which you want us to post your order. We also need an email address and telephone number for contact, to give you notification of the order and to notify you when the product has been dispatched.
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Once you register to obtain information about us or our products and services, we collect personal information that you voluntarily provide to us, for encryption and account access, we collect passwords, password hints, and similar security details.
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The personal information we receive depends on the context in which you communicate with us, the choices you make and the services and features you use.
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We can collect personal information as follows: Data with names and contacts - we collect your first and last name, email address, postal address, telephone number and other related contact information.
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Payment information: While making purchases, your payment method (such as a credit card number) and the security code, associated with your payment method, we collect such data required to process your transaction.
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Our payment processor must retain all payment information and you should check their privacy policies and contact the payment processor directly to answer your questions.
We keep your data for as long as it is necessary to fulfil the purposes outlined in this privacy policy, unless required by law and/or
unless a longer retention period (in the case of tax, accounting or other legal requirements), is required or permitted by law.
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Like many businesses, we also collect information through cookies and other similar technologies.
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Cookies
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Cookies and similar tracking technologies (like web beacons and pixels), are used on our website. Cookies are small text files that are placed on your computer to improve the user experience of the site. These are primarily used to maintain user preferences, store information for items like shopping carts, and provide third-party applications such as Google Analytics with anonymised tracking data. In general, cookies should enhance and increase your browsing experience.
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Google Analytics
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We use Google Analytics when someone visits www.thetomtees.com to gather standard Internet log information and for user activity trend descriptions (user behaviour). To find out things like the number of visitors to various parts of the site, we do this only in a way that does not reveal any individual. We do not make, and do not encourage Google to make, any attempt to find out the identities of those visiting our website.
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Sharing Information
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With your permission, we only share information to comply with laws, to protect your rights, or to fulfil business commitments..
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Based on the following legal basis, we can process or share data:
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Consent: If you have given us specific consent to use your personal information for a specific purpose, we may process your data.
Contract performance: If we have entered into a contract with you, we can process your personal information to fulfil our contract terms and conditions.
Legal Obligations: We may disclose your information where we are legally required to do so, in order to comply with applicable law, government requests, court proceedings, court orders, or legal proceedings, such as in response to a court order or a summons (including in response to national security or law enforcement requirements from public authorities).
Significant concerns: We may reveal your data where we believe it is necessary to investigate, deter or take action regarding possible breaches of our policies, alleged fraud, circumstances involving potential threats to the health of any individual and illegal activities, or as evidence in the litigation in which we may be involved.
In particular, in the following situations, we may need to process your data or share your personal information with: Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents that perform services for us or on our behalf and require access to such information in order to carry out that task.
Topics include: collection of transactions, data analysis, distribution of emails, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on our website (such as but not limited to Google Analytics), which will enable them to gather data on how you communicate with us over time. This information can be used to analyse and track data, as well as to assess the popularity of certain items and to better understand online user experience.
As specified in this Policy, for their promotional purposes, we shall not knowingly exchange, sell, rent or swap any of your data with third-parties.
New clients. When you share personal information or otherwise interact with public areas of this website (for example, Facebook, Instagram and/or Twitter), all users may view such personal information and may distribute it publicly outside the site in perpetuity. When you connect with other users of our network and register via a social network (such as Facebook), your social network contacts will see your name, profile picture and description.
Keeping your information safe
We aim to protect your personal information through an organisational and technological security system.
We also put in place effective technological and organisational security measures to protect the privacy of any personal information we handle. Please also note, however, that we cannot guarantee that the internet is 100% safe and secure. Although we will do our very best in order to protect your data.
Transmission of personal data to and from our website is at your own risk. You should only access these services within a secure environment.
Privacy and your Rights
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The 2018 Data Protection Act controls how your personal information is gathered/used by businesses, organisations and/or the government and is the UK’s implementation of the General Data Protection Regulation (GDPR).
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Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’.
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They must ensure the information collected is:
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used fairly, transparently and lawfully
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used for specified, explicit purposes
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used in a way that is adequate, relevant and limited to only what is necessary, accurate and, where applicable, kept up to date and kept for no longer than is necessary
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handled in a way that ensures appropriate security, including protection against unlawful or unauthorized processing, access, loss, destruction or damage
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Your Rights
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Under the 2018 Data Protection Act, you have the right to find out what information the government and other organisations store about you.
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These include the right to: be informed about how your data is being used
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access personal data
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have incorrect data updated
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have data erased
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stop or restrict the processing of your data
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data portability (allowing you to get and reuse your data for different services)
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object to how your data is processed in certain circumstances
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You also have rights when an organisation is using your personal data for: automated decision-making processes (without human involvement)
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profiling, for example to predict your behaviour or interests
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You may review, change, or terminate your account at any time
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Account Information
If you would like to update or alter your account information at any time or terminate your account, you can.
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We will deactivate/delete your account at your request - in line with any legal requirements, thus resulting in the termination of your account.
However, some information may be retained in our files to prevent fraud, problem solving and/or assist with any criminal (or otherwise), investigations.
Terms and Conditions
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Last Updated 17th January 2024
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1. Agreement to Terms
1.1 These Terms and Conditions establish a legally binding agreement made between you (the customer/user), whether personally or on behalf of an entity (you), and The Tomtees®, located at PO Box 72, Etchingham, East Sussex, TN19 8YQ.
The Tomtees®, may herewith be referred to as site/website,“we”, “us”, or “our), concerning your access to and interaction/use of the www.thetomtees.com website as well as any related applications within the Site.
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The Site provides the following services: Selling handmade Christmas decorations online. The Tomtees® (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.
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If you do not agree to the Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.
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1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and condition or documents that may be posted on the Site from time to time, are expressly incorporated by reference.
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1.3 We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.
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1.4 We may update or change the The Tomtees® website from time to time to reflect changes to our products, our users' needs and/or our business priorities.
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1.5 Our site is directed to people residing in the United Kingdom. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
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1.6 The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.
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1.7 Additional policies which also apply to your use of the Site include:
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2. Acceptable Use
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2.1 You may not access or use the Site for any purpose other than that for which we make the site and our services available.
The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
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2.2 As a user of this Site, you agree not to:
Systematically retrieve data/other content from the Site to a compile a database and/or directory without written permission from us.
Make any unauthorised use of The Tomtees® website, including collecting usernames and/or email addresses of users in order to send unsolicited email(s) or create user accounts under false pretences.
Use a buying agent or purchasing agent to make purchases on the Site.
Use the Site to advertise or sell goods and services.
Circumvent, disable, or otherwise interfere with security-related features of the Site, including (but not limited to), features that prevent or restrict the use or copying of any content or enforce limitations on the use.
Engage in unauthorised framing of or linking to the Site.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user names, passwords and/or other personal data.
Make improper use of our support services, or submit false reports of abuse or misconduct.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site.
Attempt to impersonate another user or person, or use the username of another user.
Sell or otherwise transfer your profile.
Use any information obtained from the Site in order to harass, abuse, or harm another person.
Use the Site or our content as part of any effort to compete with us or to create a revenue-generating endeavour or commercial enterprise.
Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
Attempt to access any portions of the Site that you are restricted from accessing.
Harass, annoy, intimidate, or threaten any of our employees, agents, or other users.
Delete the copyright or other proprietary rights notice from any of the content.
Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism.
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Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
Use the Site in a manner inconsistent with any applicable laws or regulations.
Threaten users with negative feedback or offering services solely to give positive feedback to users.
Misrepresent experience, skills, or information about a User.
Advertise products or services not intended by us.
Falsely imply a relationship with us or another company with whom you do not have a relationship.
3. Information you provide to us
3.1 You represent and warrant that:
(a) all registration information you submit shall be true, accurate, current, and complete and relate to you and not a third-party.
(b) you will maintain the accuracy of such information and promptly update such information as necessary.
(c) you will keep your password strictly private/confidential and will be responsible for all use(s) of your password, usernames and account;
(d) you have the legal capacity and you agree to comply with these Terms and Conditions.
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(e) you are not younger than 18 years of age in the jurisdiction in which you reside, or if under the age of 18, you have received parental permission to use the Site. If you know or suspect that anyone other than you knows your user information (such as an identification code or user name), and/or password you must promptly notify us at: thetomtees@mail.com.
3.2 If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select, if we determine that such user name is inappropriate.
4. Content you provide to us
4.1 There may be opportunities for you to post content to the Site or send feedback to us (User Content). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.
4.2 You warrant that any User Content does comply with our Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.
4.3 We have the right to remove any User Content you put on the Site if, in our opinion, such User Content does not comply with the Acceptable Use Policy.
4.4 We are not responsible and accept no liability for any User Content including any such content that contains incorrect information or is defamatory or loss of User Content. We accept no obligation to screen, edit or monitor any User Content but we reserve the right to remove, screen and/or edit any User Content without notice and at any time. User Content has not been verified or approved by us and the views expressed by other users on the Site do not represent our views or values
4.5 If you wish to complain about User Content uploaded by other users, please contact us at thetomtees@mail.com.
5. Our content
5.1 Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content), are owned or licensed to us, and are protected by copyright and trade mark laws.
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5.2 Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
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5.3 Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
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5.4 You shall not
(a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or
(b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.
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5.5 We shall
(a) prepare the Site and Our Content with reasonable skill and care.
(b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.
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5.6 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely.
You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
5.7 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Site is accurate, complete or up to date.
6. Link to third-party content
6.1 The Site may contain links to websites or applications operated by third-parties. We do not have any influence or control over any such third-party websites or applications or the third-party operator. We are not responsible for and do not endorse any third- party websites or applications or their availability or content.
6.2 We accept no responsibility for adverts contained within the Site. If you agree to purchase goods and/or services from any third party who advertises in the Site, you do so at your own risk. The advertiser, and not us, is responsible for such goods and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.
7. Site Management
7.1 We reserve the right at our sole discretion, to:
(1) monitor the Site for breaches of these Terms and Conditions;
(2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions;
(3) refuse, restrict access to or availability of, or disable (to the extent technologically feasible), any of your Contributions;
(4) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems;
(5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.
7.2 We do not guarantee that the Site will be secure or free from bugs or viruses.
7.3 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
8. Modifications to and availability of the Site
8.1 We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
8.2 We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.
You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services.
We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.
8.3 There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.
9. Disclaimer/Limitation of Liability
9.1 The Site and Services are provided on an as-is and as-available basis. You agree that your use of the Site and/or Services will be at your sole risk except as expressly set out in these Terms and Conditions.
All warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law), in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.
We make no warranties or representations about the accuracy or completeness of the Site’s content and are not liable for any:
(1) errors or omissions in content:
(2) any unauthorised access to or use of our servers and/or any and all personal information and/or financial information stored on our server;
(3) any interruption or cessation of transmission to or from the site or services;
(4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third-party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.
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Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
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You have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
10. Terms and Termination
10.1 These Terms and Conditions shall remain in full force and effect while you use the Site or Services or are otherwise a user of the Site, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at: thetomtees@mail.com.
10.2 Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site and the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation.
If we determine, in our sole discretion, that your use of the Site/Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Site and the Services or delete your profile and any content or information that you posted at any time, without warning at our sole discretion.
10.3 If we terminate or suspend your account for any reason set out in this Section 9, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third-party, even if you may be acting on behalf of the third-party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
11. General
11.1 Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
11.2 These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.
11.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
12.4 We may assign any or all of our rights and obligations to others at any time.
11.5 We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.
11.6 If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
11.7 There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.
11.8 For consumers only - Please note that these Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you have any complaint or wish to raise a dispute under these Terms and Conditions or otherwise in relation to the Site please follow this link http://ec.europa.eu/odr
11.9 a person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third-Parties) Act 1999 to enforce any term of these Terms and Conditions.
11.10 In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at: thetomtees@mail.com or by post to:
The Tomtees®
PO Box 72
Etchingham, East Sussex, TN19 8YQ
United Kingdom
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